Frequently Asked Questions

Everything you need to know about your McKillans shopping experience.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are your materials sustainably sourced?

At McKillans, we prioritize ethical fashion. We partner with certified manufacturers who use organic cotton, recycled polyester, and low-impact dyes whenever possible.

Can I change or cancel my order after it's placed?

To ensure fast delivery, orders are processed quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Afterpay.